IT Shared Services
Solution introduction
Drive Digital Transformation With IT Shared Services
An IT shared service centre is an organisation that integrates personnel, technology and processes to reduce cost and improve efficiency. It achieves this by applying digital technology and modern IT service management theory. This service centre can enhance your users’ digital experience, deliver end-to-end value and empower your business’ development.
Customised Solutions for Real-World Scenarios
Reduce Costs and Enhance Efficiency
- Streamline processes, cut communication expenses, and enhance service efficiency through unified access.
- Optimise resource utilisation by reusing expert personnel, reducing labour costs and bolstering service efficiency.
- Access timely, accurate, objective operations and maintenance (O&M) data to support informed decision-making.
Support Rapid Business Development
Shared IT service centres embody agility and flexibility. They can quickly replicate best practices, integrate non-core business capabilities, and swiftly implement applications in new organizations.
Designed for Specialised Settings
Overcoming Challenges to Deliver Business Value
In the digital age, IT shared service centres encounter various challenges, including enhancing customer satisfaction scores, minimising costs, consolidating resources and upholding service quality.
By leveraging digital technologies such as AI, ML, and big data analysis, these centres can now swiftly deliver end-to-end value and predict development trends based on historical data, enabling proactive warnings and insights.
Solutions Tailored to Your Industry
Establishing and optimising IT shared service centres have extensive applicability across the petroleum, telecommunications and heavy industry sectors. These centres cater to enterprises like China National Offshore Oil Corporation, OPPO Guangdong Mobile Communications Co., Ltd., and Sany Heavy Industry Group.
These services ensure high business availability, promote cost reduction and improve the efficiency of IT operations and maintenance.
Hear From Our Clients
Cloudwise’s solutions helped the airline unify its operations, boost user engagement and develop over 200 customised solutions for its specific operational needs.
China Southern Airlines
Drive Growth With Cloudwise IT Shared Services
IT Centre Planning & Design
Our planning, discussion and review stages will incorporate all your business needs and iterative feedback to ensure end-to-end value.
Knowledge Transfer Training
We provide a comprehensive training plan, training empowerment and assessments.
Implementation and Promotion
Cloudwise will provide short, medium and long-term promotion plans and communications material.
Accelerate Success With Digital Excellence
Cloudwise will support you in identifying and implementing the ideal digital solutions to drive success for your business.
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