IT Service Management (ITIL) Consulting
Using the ITIL 4 service value system as a core theoretical foundation, Cloudwise ITSM consulting offers professional advice to assist organisations in optimising and enhancing their IT service support and delivery capabilities.
Our Theoretical Foundation
System Integration:
- Our consulting framework is based primarily on the internationally recognised operational industry practice ITIL4.
- We refer to domestic and international operational standards such as ISO20000, ISO22301, ISO27001, and other relevant standards.
- We integrate other relevant institutional processes or system requirements of the organisation to meet compliance requirements.
What We Offer
The Cloudwise consulting team will work with your enterprise to deliver end-to-end value and ensure a smooth and fruitful collaboration.
Organisation and People
- Clearly define role responsibilities.
- Establish a personnel capability model to identify requirements for knowledge, skills, and experience.
- Establish a performance indicator system.
Process and Standardisation
- Seamlessly integrate with the client’s existing system.
- Emphasise operability and efficiency.
- Establish a mechanism for continuous improvement.
Technical Tools
- Ensure compliance with process functionality requirements.
- Identify usability, flexibility and user-friendliness requirements.
- Ensure process monitoring and reporting capabilities.
Unlock Value With the Cloudwise
Consultancy Team
Comprehensive Status Quo Research
We provide all-sight research, analyse current O&M status and give suggestions for improvement.
Professional Process Design
We use best practices to build process systems, considering your business’s convenience and requirements.
Continuous Ability
Enhancement
We provide cognitive training and knowledge transfer training as needed.
The Cloudwise 6-Step Method
Here’s how we help enterprises construct and implement a robust IT service management system.
Project Kick-Off / Training
- Develop a project plan
- Hold a project kick-off meeting
- Conduct key concepts training
Status Quo Research
- Understand the current status and align targets
System Construction and Process Design
- Management framework and process specification design
- Fusion of different systems
- Design workshop /document writing/review stages
System Release / Tools Deployment
- System release process
- Knowledge transfer stage
- Tool deployment initiated
Release Promotion / Long-Term Plan
- Promotional activities
- Guidance during the pilot period / Correction and Review
- Plan for the future AIOPS blueprint
Continuous Improvement
- Identify problems by checking the monthly O&M report for three consecutive months
- Put forward suggestions for improvement
- Regularly follow up and conduct return visits
- Organise customer seminars and salons from time to time
Case Studies
Kasikorn Bank
IT Service Management System
- Designed and implemented four operational processes, including services request, incident management, problem management and change management.
- Helped improve response and resolution rates in operational services.
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