IT Service Management
Cloudwise IT Service Management (ITSM) solutions embody cutting-edge, forward-looking ITSM features. Our solutions are meticulously designed to meet the evolving demands of enterprise IT service management.
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Empower Your Business With Our ITSM Expertise
- Engaged over 290,000 customers with more than 5,000 daily active users.
- Applied across 30+ departments, handling 3,000+ daily tickets.
Scalability
Suited for enterprises of any size, easily scaling to accommodate growth.
Customisation
Tailored workflows and SLA management to meet specific organisational needs.
Integration
Seamlessly integrates with third-party platforms and internal systems to enhance operational coherence.
User Experience
Focused on user-friendly access and support mechanisms to boost satisfaction and efficiency.
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Multi-Channel IT Service Access
Access 24/7 customer support through multiple channels, including online helpdesks and integrated platforms.
Efficient IT Services With Custom Workflows
Improve resolution times, reduce cost and boost operational efficiency by:
- Standardising your IT workflows using automated ticketing and a Knowledge Base.
- Customising service catalogues, SLAs and ticket management.
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Data-Driven IT Service Evaluation
- Employ data analytics to assess IT staff performance and impact, leading to improved evaluations and workflow enhancements.
- Monitor service progress with real-time updates and comprehensive reporting.
Unlock Customised ITSM Support
Cloudwise combines expert ITSM consulting and innovative software development with top-tier companies to deliver a wide range of advanced ITSM solutions and services.
ITSM Consultation
ITSM Tools
Implementation & Delivery
See the Product in Action
Interested in a more personalised approach? Request a demo today and see how our IT Service Management (ITSM) platform can revolutionise your IT operations.
Essential Insights
Download our detailed white paper for an in-depth understanding of our IT Service Management (ITSM) platform's capabilities.
Hear From Our Clients
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Cloudwise’s solutions helped the airline unify its operations, boost user engagement and develop over 200 customised solutions for its specific operational needs.
China Southern Airlines
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Cloudwise’s solutions helped the company achieve unified monitoring of its IT infrastructure and employ code-level localisation and problem analysis.
Unisoc Microelectronics Co., Ltd.
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Cloudwise helped them incorporate the Wisebot, a smart dialogue GPT that users to resolve common IT issues. We also increased IT Efficiency and user satisfaction and improved service management visibility.
Zhejiang Youwu Information Technology
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Cloudwise supported it in establishing a unified monitoring index system, extending the monitoring scope across nodes, and reducing fault detection and resolution times by 60%.
State Grid EV Service Co., Ltd.
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Accelerate Success With Digital Excellence
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