IT Service Management
Cloudwise IT Service Management (ITSM) solutions embody cutting-edge, forward-looking ITSM features. Our solutions are meticulously designed to meet the evolving demands of enterprise IT service management.
Empower Your Business With Our ITSM Expertise
- Engaged over 290,000 customers with more than 5,000 daily active users.
- Applied across 30+ departments, handling 3,000+ daily tickets.
Scalability
Suited for enterprises of any size, easily scaling to accommodate growth.
Customisation
Tailored workflows and SLA management to meet specific organisational needs.
Integration
Seamlessly integrates with third-party platforms and internal systems to enhance operational coherence.
User Experience
Focused on user-friendly access and support mechanisms to boost satisfaction and efficiency.
Multi-Channel IT Service Access
Access 24/7 customer support through multiple channels, including online helpdesks and integrated platforms.
Efficient IT Services With Custom Workflows
Improve resolution times, reduce cost and boost operational efficiency by:
- Standardising your IT workflows using automated ticketing and a Knowledge Base.
- Customising service catalogues, SLAs and ticket management.
Data-Driven IT Service Evaluation
- Employ data analytics to assess IT staff performance and impact, leading to improved evaluations and workflow enhancements.
- Monitor service progress with real-time updates and comprehensive reporting.
Unlock Customised ITSM Support
Cloudwise combines expert ITSM consulting and innovative software development with top-tier companies to deliver a wide range of advanced ITSM solutions and services.
ITSM Consultation
ITSM Tools
Implementation & Delivery
See the Product in Action
Interested in a more personalised approach? Request a demo today and see how our IT Service Management (ITSM) platform can revolutionise your IT operations.
Essential Insights
Download our detailed white paper for an in-depth understanding of our IT Service Management (ITSM) platform's capabilities.
Hear From Our Clients
Cloudwise’s solutions helped the airline unify its operations, boost user engagement and develop over 200 customised solutions for its specific operational needs.
China Southern Airlines
Cloudwise’s solutions helped the company achieve unified monitoring of its IT infrastructure and employ code-level localisation and problem analysis.
Unisoc Microelectronics Co., Ltd.
Cloudwise helped them incorporate the Wisebot, a smart dialogue GPT that users to resolve common IT issues. We also increased IT Efficiency and user satisfaction and improved service management visibility.
Zhejiang Youwu Information Technology
Cloudwise supported it in establishing a unified monitoring index system, extending the monitoring scope across nodes, and reducing fault detection and resolution times by 60%.
State Grid EV Service Co., Ltd.
Accelerate Success With Digital Excellence
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