Background
Changan Automobile is one of the four major Chinese automobile groups. It has a 160-year history and 38 years of vehicle manufacturing experience. It has 14 production bases and 33 vehicle, engine and transmission factories around the world. In 2014, the cumulative sales of Changan’s Chinese brand cars exceeded 10 million units. In 2021, the cumulative sales of Changan’s Chinese brand cars will exceed 20 million units.
Challenges:
- Proactive Monitoring Deficit: A notable gap in active user experience monitoring and management, crucial for aligning IT services with customer expectations.
- Problem Resolution Inefficiencies: Existing systems were insufficient for the prompt and effective resolution of anomalies, affecting overall operational resilience.
- Business System Health Oversight: The lack of comprehensive diagnostics and analytical capabilities for business systems posed risks to operational continuity and efficiency.
Results:
- Enhanced System Performance: Through rapid localisation and resolution of performance issues, the initiative has markedly improved system reliability and user satisfaction.
- Informed Decision-Making: The quantitative analysis capabilities introduced by the project have empowered Changan Automobile to make data-driven decisions, optimising IT resources and strategies.
- Cross-Departmental Synergy: By facilitating a clearer understanding of problem boundaries, the solution has fostered greater collaboration between IT and other departments, streamlining processes and enhancing overall operational agility.
