Retail & eCommerce
Deliver a smooth, responsive, user-friendly customer experience with our detection and monitoring tools.
Cloud Solutions for Seamless IT Operations
Comprehensive Real-Time Monitoring
Monitor all IT infrastructure components, including network links, vital service systems, applications and databases.
Proactive Incident Detection and Resolution
Detect and address IT system incidents to ensure timely and efficient problem resolution.
Our Solutions
Our tools are designed to detect issues proactively, monitor performance in real time and provide insights to enhance user experience.
User Experience Detection
- View the operations of all managed objects in real time.
- Provide operational analysis and generate performance reports for the entire service system path.
- Build a unified visual data presentation view and key performance indicator system, enabling early detection and resolution of hidden faults.
Proactive Detection and Monitoring
- Detect the quality of global websites and networks by utilising globally distributed monitoring points.
- This ensures continuous service availability and enhances the overall user experience.
Standardised Service Process
Adopting ITIL 4 management practices, our system ensures service consistency in product support, including:
- Fault Management
- Problem Management
- Change Management
- Release Management
- Configuration Management
- Service Catalogue Management
Unified Entry Point
Integration with systems such as DingTalk, Office Automation, Enterprise Resource Planning to achieve multi-channel ticket submission.
Establishing a Knowledge Base
Accumulating IT service-related knowledge for user self-service inquiry.
Improving Efficiency
Reducing the number of tickets by solving common issues through the Cloudwise intelligent Q&A robot.
Hear From Our Clients
Cloudwise supported this commercial giant in developing a robust knowledge base, improving feedback response and standardising its IT service process through our advanced ITSM tools.
National Commercial Chain Group
Why Cloudwise?
Our solutions proactively support and streamline operations management in retail and e-commerce, ensuring efficient and effective customer service.
Proactive Fault Detection
Promptly detect performance issues for enhanced incident and fault handling.
Round-the-Clock Monitoring
24/7 real-time monitoring delivers optimal customer experience and business continuity.
Maximise Operational Efficiency
Ticket SLAs improve work efficiency, work quality and solutions delivery.
Optimise User Experience
Enhance the operations department's abilities, ensuring excellent user experience.
Take Your Next Step With Cloudwise
Ready to integrate Cloudwise’s solutions into your organisation?
Book A Demo
Book a test run to try our retail & eCommerce solutions.
Read Article
Learn more about our tailored solutions for retail & eCommerce.
Contact Us
Talk to our team for more information.
